Terms of Service
Trekrite is a trading name of General Stores Online Ltd.
These Terms govern the sale by Trekrite to you of Products for which you place an order that is accepted by Trekrite. No other terms and conditions shall apply. Your acceptance of the Products shall be deemed to constitute acceptance of these Terms.
All orders placed by you are subject to acceptance by Trekrite. Trekrite reserves the right to revise prices, limit quantities, correct errors in its catalogue or on its website and refuse orders at its discretion including, without limitation, orders from distributors, dealers and warehouse stores. Except as may otherwise be permitted by applicable law, you may cancel an order accepted by Trekrite in writing, a requirement which may be waived by Trekrite from time to time at its sole discretion.
Items in stock will dispatched by Trekrite on the working day or the working day after payment has been received and/or cleared. Goods to be delivered to most UK mainland addresses will be sent via a third party courier offering next day delivery, or by Royal Mail 1st or 2nd class service. Delivery times stated are estimates, and are not guaranteed. Delays may occur due to unforeseen circumstances, but we will endeavour to ensure delivery is made within a reasonable time.
Next day delivery is not offered to the following postcodes: FK17-22 G83 IV1-28 IV33-39 KW1-3 KW5-14 PA21-33 PA35-40 PH18-26 PH30-42 HS1-9 IV40-51 IV55-56 KA27 KA28 KW15-17 PA20 PA34 PA41-48 PA60-78 PH42-44 ZE1-3 and all EL post codes. Deliveries to these areas may typically take 72 hours.
Delivery to addresses that are not on the UK mainland, for example those located within the GY or JE post code areas, may be subject to an additional fee. Next day delivery is not possible to addresses outside the UK mainland. We also cannot deliver to Switzerland, Norway, Greece, Turkey and all of the former Eastern Europe. Please contact Trekrite for details.
Please note that oversized or bulky items may require additional delivery times. Trekrite shall endeavour to inform you of extended delivery times at the time you place your order.
Trekrite shall not be liable for any cost or damage caused by late or non-delivery of any products. Trekrite reserves the right to deliver goods in instalments.
All goods should be paid for at the time an order is placed.
4. Warranty and Returns Policy
As an internet provider of goods to the public, we are bound in the UK by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the E-Commerce Regulations 2002, and the Sale of Goods Act 1979-2002. We are a professional company and undertake to adhere to these regulations. Please note however that these regulations apply differently in relation to business to business transactions, please see our Liability statement below.
Subject to the limitations on its liability set out in these Terms, Trekrite warrants that items be free from defects in material and workmanship for a period of six months from the date of delivery.
Trekrite shall be under no liability in respect of any defect arising from fair wear and tear, wilful damage, negligence, abnormal working conditions or misuse.
If you notify Trekrite of a valid claim under the terms of this warranty, within a period of six months, Trekrite will replace or repair the item or refund the original purchase price of the item, at our discretion. In the case of faulty or damaged goods, you must return the goods to us. We will then refund your postage costs on top of any other repair or replacement. If you receive the item and wish to return it for any reason other than damage or fault, you must notify us within fourteen days of receipt, by a written medium such as email or letter. You then have a reasonable time to send it back to us. If we are not notified within the statutory period then refund cannot be given. When returned, the item must be unused, boxed, and suitable for resale as new. We will refund the item price within 30 days of receipt. We will also refund your return postage costs. Trekrite shall have no other liability to you. The address for returns is: GSO Ltd. Unit 7 Avro Business Centre, Avro Way, Bowerhill, Melksham, Wiltshire, SN12 6TP.
Nothing in these Terms shall exclude or limit Trekrite's liability for fraud or for death or personal injury caused by its negligence or any other liability to the extent that the same may not be excluded or limited as a matter of law. Without prejudice to the previous sentence, Trekrite shall not be liable for any loss of income or profits or for any indirect or consequential loss or damage of any kind howsoever arising and whether caused by the negligence of Trekrite, its breach or non-performance or any of its obligations under these Terms or otherwise. These Terms set out the full extent of Trekrite's obligations and liabilities in respect of the sale of the Products. In particular there are no conditions, warranties or other terms, expressed or implied, as to satisfactory quality, fitness for a particular purpose or of any other kind whatsoever, that are binding on Trekrite except as specifically stated in these Terms. Any condition, warranty or other term concerning the sale of the Products, which might otherwise be implied into or incorporated within these Terms, whether by statute, common law or otherwise, is excluded to the fullest extent permitted by law. If you are a consumer the exclusion of terms implied by law will not apply to you.
6. Data Protection
The personal information you provide to Trekrite consists of your name, your postal and e-mail addresses, other contact details as well as order, delivery and billing information; it may be maintained as part of our customer records for the purposes of credit checking, direct marketing, orders delivery and product purchase history if you so choose.
You can contact Trekrite at Unit 7 Avro Business Centre, Avro Way, Bowerhill, Melksham, Wiltshire, SN12 6TP during normal working hours to see the information held about you and to ask us to remove or correct it.
By entering into any agreement with Trekrite or providing Trekrite with personal data, you consent to the processing and transfer of such data in the manner and for the purposes described here above. Trekrite shall not be liable to you for any loss or damage you might suffer arising from Trekrite delay in fulfilling, or failure to fulfil, any of its obligations under these Terms, to the extent that such delay or failure is caused by any circumstance beyond Trekrite reasonable control. If due to such circumstances or events Trekrite has insufficient stocks to meet all its orders, Trekrite may apportion available stocks between its customers at its sole discretion. These Terms and any terms appearing on any order form to which these Terms apply constitute the entire agreement between you and Trekrite relating to the Products. The failure of Trekrite or you to enforce any of these Terms does not constitute a waiver of that term and shall in no way affect the right later to enforce the term. The invalidity or unenforceability of any clause of these Terms shall not adversely affect the validity or enforceability of the remaining provisions. No amendment, variation or addition to these Terms shall be binding unless agreed to in writing by an authorised representative of Trekrite. Trekrite may transfer any contract with you concluded on these Terms or any of its rights or obligations under any such contract. These Terms will be construed in accordance with the laws of England and any disputes shall be settled by the English courts.
Please note that these terms are for the legal protection of buyer and seller - please contact us with any questions, we will be more than happy to help.